I’ve used your portable wireless PA system for many years for teaching seminars all around the USA. The microphone never failed me, and worked extremely well in both large and small rooms until very recently. I thought I needed a new lavaliere and emailed Dan to see if I could get a replacement. He responded to my email within minutes, and spent time helping me to trouble shoot the problem. He seemed to know exactly what was wrong and his suggestions were spot on! Very impressive customer service in a day and age of pathetic customer service. Quality product and quality service. Refreshing!
Cydney from Rhode Island
...and here's the story the same customer - received this immediately after helping her:
Received an email from a customer who purchased one of our (older model) portable PA systems 10+years ago. She said the mic wasn't working anymore and wanted to know how much replacement parts cost to fix. IMO, was probably not worth putting the $$$ into a unit that old (and as she's now retired didn't really need to buy a new unit, just wanted to give this one to her daughter for yoga classes,,,). So I offered a few suggestions to try, perhaps getting the unit working again. Just received this email:
You are BRILLIANT! One of the connectors was bent ever so slightly. I gave it a little adjustment, and now it works fine. Thank you so much!
Thanks for the Brilliant remark...nice to be finally recognized..I'll be putting that on my business cards now....
#feelsgoodtohelppeople #brilliant #iknowmystuff #niceguy